Shipping & Delivery
1. Delivery Time
This policy is designed to provide complete transparency about our shipping procedures and policies. By placing an order with us, you acknowledge and agree to the policies outlined here.
Business Hours: Monday – Friday
Shipping Information : Free shipping on orders of $50 or more
1/The warehouse in the US:
| Country | Shipping Method | Delivery Time | Shipping Cost |
|---|---|---|---|
| UK | Standard Shipping | 3-7 Business Days | 6,99 |
| EU | Standard Shipping | 3-7 Business Days | 6,99 |
| US | Standard Shipping | 3-7 Business Days | 4,99 |
| Australia | Standard Shipping | 3-7 Business Days | 6,99 |
| Rest of the World | Standard Shipping | 3-7 Business Days | 6,99 |
2/The warehouse in China:
| Country | Shipping Method | Delivery Time | Shipping Cost | Free Shipping Threshold |
|---|---|---|---|---|
| United States | Standard Tracked Shipping | 6–12 Business Days | $4.99 | Free over $45 |
| Express Priority Shipping | 3–7 Business Days | $8.99 | ||
| United Kingdom | Standard Tracked Shipping | 6–12 Business Days | £3.99 | Free over £45 |
| Express Priority Shipping | 4–7 Business Days | £6.99 | ||
| Canada | Standard Tracked Shipping | 6–12 Business Days | C$6.99 | Free over C$60 |
| Express Priority Shipping | 4–7 Business Days | C$11.99 | ||
| Australia | Standard Tracked Shipping | 7–12 Business Days | A$6.99 | Free over A$65 |
| Express Priority Shipping | 4–8 Business Days | A$11.99 | ||
| New Zealand | Standard Tracked Shipping | 7–12 Business Days | NZ$7.99 | Free over NZ$75 |
| Express Priority Shipping | 4–8 Business Days | NZ$12.99 | ||
| Germany | Standard Tracked Shipping | 6–12 Business Days | €4.99 | Free over €45 |
| Express Priority Shipping | 3–7 Business Days | €8.99 | ||
| France | Standard Tracked Shipping | 6–12 Business Days | €4.99 | Free over €45 |
| Express Priority Shipping | 3–7 Business Days | €8.99 | ||
| Belgium | Standard Tracked Shipping | 6–12 Business Days | €4.99 | Free over €45 |
| Express Priority Shipping | 3–7 Business Days | €8.99 | ||
| Rest of World | Standard Tracked Shipping | 7–14 Business Days | $6.99 | Free over $45 |
*Note: International shipping times may vary slightly by country.
INTERNATIONAL SHIPPING : We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
- Note: Orders placed before 4:00 PM will be processed and shipped on the same business day.
- For more details, visit our Shipping & Delivery Center.
2. When Will My Order Be Shipped?
- All orders placed before 2:00 PM are shipped the same business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
3. Track Your Order
- After your order has been shipped, you will receive an email containing a tracking number.
- Use this tracking number to monitor the shipping status and get an estimated delivery date.
- Note: The carrier may take 24-48 hours to update tracking information in their system.
Track your order here: View Details.
4. Why Is My Order Delayed?
Some common reasons for delays include:
- Peak Seasons: High order volumes during Black Friday, Christmas, or holiday sales.
- Unforeseen Events: Bad weather, natural disasters, or other uncontrollable circumstances.
- Sale Events: Longer processing times during sales or promotions.
If your estimated delivery time has passed, feel free to contact us for assistance.
5. Where Do You Ship From?
- We have logistics centers in China, the US, and Germany, enabling us to ship to over 160 countries worldwide.
- Your order will be shipped from the location closest to your shipping address and product availability to ensure the fastest delivery.
6. Why Was My Order Split Into Multiple Packages?
- Your order may arrive in multiple packages due to:
- Weight or volume restrictions.
- Items having different stock statuses at our warehouses.
We will provide a unique tracking number for each package, so you can track them individually.
7. My Order Says Delivered, But I Didn’t Receive It
- Please check the following:
- Mailbox, doorstep, or front porch.
- Ask your neighbors if they received the package on your behalf.
- If you still cannot locate the package:
- Contact your local post office with the tracking number for assistance.
Note: We are not responsible for lost or stolen packages after they have been marked as delivered to the provided address.
8. Can I Change the Delivery Address?
- To request a change, please contact us within 1-3 hours of placing your order.
- If the order has already been processed, we will be unable to update the address.
9. Do You Offer International Shipping?
- Yes! We ship to over 160 countries using trusted shipping services to ensure safe and timely delivery.